Christian Keil's Friday took a turn for the worse when, while waiting for San Francisco's Bay Area Rapid Transit train, he dropped his AirPod onto the track.
Frustrated, he posted a tweet and tagged the San Francisco BART Twitter handle @SFBART.
"But @SFBART if you're listening, I'd love to have it back. It's at Berkley station!" he followed up with another tweet. After all, at normally $160, AirPods aren't cheap.
Trost's reply and offer to help caught the attention of many Twitter users, and what followed would soon be known as the Great AirPod Rescue Miracle of 2018.
After a brief exchange between Keil and BART, the transit track crew was able to locate and rescue the astray AirPod.
In a video posted to Twitter at the time of the recovery, Trost walked Keil and the rest of the Twittersphere what happened. The video was retweeted over 5,000 times.
"I saw your tweet this morning that you dropped your AirPod into the trackway, and first we just want to say we're really happy you didn't go into the trackway because that's super dangerous," Trost says. "But what the social media team did was, we called right away the track crew, who can do this for our customers. This really great customer service where we'll actually go into the trackway, safely retrieve that item and then reunite it to you."
With the help of the control center to make sure the trains were several minutes away from arriving to the station, the track crew was able to safely retrieve the AirPod without causing any delays to commuters and travelers.
Trost stressed the importance of never going onto the trackway yourself to retrieve an item because there is a high risk of being hit by an oncoming train or being electrocuted by the power rod. But she assures the public, "We will reunite you with your item if you tell us you've lost it."
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